Birthdays

Please double-check your selected date and time as we do not offer a full refund of your deposit under any circumstance. If you notify us of your cancellation in writing 3-weeks (21 days) or more ahead of your event date, $500 of your deposit will be refunded to you. If you notify us of your cancellation within less than 3-weeks (21 days) of your event, none (zero) of your deposit will be refunded to you. Furthermore, any and all cancellations or rescheduling of event date will result in a minimum $150 administrative fee. Any remaining deposit amount will be issued via a check within 30 days and will be available for pickup from the location that your event was booked. The remainder of the party package fee, plus any additional fees owed will be collected on the day of the party. We accept all major credit cards, debit cards, and ACH. We do not accept cash.

Shoes are not allowed inside the playground or food area at any time. SOCKS are required for all adults and all children. If needed, SOCKS can be purchased for $3 per pair. We reserve the right to refuse service to clients who refuse to comply with our sock policy.

The party host will be given 55 minutes to set up prior to your scheduled party start time. If the host needs additional setup time, please email events@ballnbounce.com (Additional setup time is $100 per hour and is dependent upon staff availability). If the party host needs help with transporting items from his/her car to the event, we are available upon request. The cake cutting ceremony must take place at least 30 minutes before your event end time. The party host will be asked to leave in a timely manner to not to interfere with the setup of the next party. After each party’s official end time, the party host and guests are given 30 minutes to exit Ball n Bounce. Otherwise, an overtime fee of $150 will be charged.
There are no substitutions for our party decoration items. Decorations are subject to change slightly depending on availability but will always fit within the chosen theme. Any theme party decorations are property of Ball n Bounce, LLC and may not be taken home after an event. Any missing items from the theme party decorations (centerpieces, etc.) will be added to your bill. Balloon arches and backdrops can only be booked directly through Ball n Bounce, LLC.
Hosts are welcome to bring in their own theme or decorations. If you would like us to use the solid-colored tablecloths, place settings for the kids, cake stands, or centerpieces, please email at events@ballnbounce.com us at least two weeks before your event date to further discuss. You can bring in your own balloon centerpieces already blown up. If you would like to use our balloons, you can pick up to 3 solid colors from our balloons and we can blow up one additional standard sized balloon for you per centerpiece (number of centerpieces are based on number of kids). Blowing up additional balloons would cost $5-$15 depending on the size and availability of helium. All additional decorations need prior approval from the Event Coordinator.

Nothing can be hung, stapled, or taped to the walls, ceiling, or fixtures.
Every child must be accompanied by a parent or guardian who will remain onsite for the duration of the party. No “drop off” parties are allowed.
Outside food and catering is welcome. However, absolutely no cooking or open flames (chafing dishes) inside Ball n Bounce is allowed. We cannot provide refrigeration or heating of any food. We cannot accommodate ice cream cake of any size.
Ball n Bounce is a NUT FREE establishment. Popcorn, shaved ice, ice cream cake, candy, popsicles, cotton candy, lollipops, and piñatas are NOT ALLOWED. Dippin’ Dots purchased through Ball n Bounce is the only ice cream that is permitted.
You are welcome to hire 3rd party entertainment (such as character, The BeatBuds or other musicians, balloon artists, etc.), but you must notify us at least 1 week before your event date. Art and crafts are welcome, but we do not allow for paint, glitter, slime, or anything messy. All arts and crafts must have prior approval from the Event Coordinator. events@ballnbounce.com

An estimate of the number of kids attending must be provided at least 10 days before your event date. The event coordinator will reach out around that time if you have not already provided it. The estimate of kids is so we can properly staff and set up your event. You will be charged on the day based on the actual number of kids that attend.
The birthday child is included in your number of kids. Ages 12 months-old to 12 years-old years are considered children. Guests 13years-old and over are considered adults.

If your number of kids exceeds the maximums below, you will be charged an additional $300 cleaning fee. You are also still responsible for the additional fee per child.
Encino 50 Kids Maximum
Beverly 55 Kids Maximum
West L.A. 60 Kids Maximum

Encino-free parking available in the shopping center
Beverly- parking available for $3 per car in the lot
West LA location- free parking for 2 hours and a $2 flat rate after that with validation. Please remind your guests to validate.

There’s a 3.5% fee on all credit card transactions.
An 18% Gratuity Fee will be added to your total balance for the day (including your deposit).

Ball n Bounce, LLC is not liable for any injuries or damages sustained or items lost or left behind on its premises during or after a party. Ball n Bounce, LLC has the rights to photograph guest’s event set up to use for marketing and/or advertising purposes. The party host shall be liable for any damages or loss incurred by Ball n Bounce, LLC during the event.
Prices and policies are subject to change without notice.